Introduction
At ChillNepal, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have when using our website, app, and services.
Information We Collect
We collect information you provide directly, as well as some information automatically, so we can run and improve your experience on ChillNepal.
Personal Information
Name, email address, sign-in details, and an optional profile photo.
Travel Information
Saved places, trip plans, reviews, and enquiries you send to businesses.
Device Information
IP address, device and browser type, needed to keep you signed in and secure.
Cookies & Location
A sign-in cookie, and your location only when you use a nearby search.
If you register a business, we also keep the listing details and contact information you submit for it. Photos you upload for a profile or a listing are stored with our file hosting.
How We Use Your Information
We use your information to provide and improve our services, suggest trips, and keep you updated about your account.
- Provide our services
- Suggest trip plans
- Send account emails
- Fix and improve ChillNepal
- Keep accounts secure
We do not sell your personal information, and we do not use it for advertising.
Data Sharing
We share data only in these cases:
Service providers
Companies that host our servers, database, email, and file storage.
Sign-in providers
Google, when you choose to sign in with Google.
Other travellers
Content you choose to publish, such as reviews or a business profile.
Authorities
When the law requires it, or to protect someone's safety or rights.
Data Security
We protect your account with care: passwords are stored as one-way hashes, sign-in sessions use secure tokens that we store in hashed form, the website keeps you signed in with an httpOnly cookie, and only authorised team members can access personal data.
No method of storage or transmission is perfectly secure, so we cannot promise absolute security. If you think your account is at risk, contact us right away.
Your Rights
Update your details
Change your name and profile photo in the app at any time.
Access or correct your data
Email [email protected] and we will help.
Delete your account
Delete your account, sessions, and personal data in the app or on the delete account page. We keep only limited records the law or fraud prevention requires.
Third-Party Services
We rely on a few trusted providers to run ChillNepal:
- Google, for optional Google sign-in.
- Hosting, database, and file storage providers, which store your account and uploaded photos.
- An email provider, to send verification codes and account emails.
- Anthropic (Claude), when you use the AI trip planner. It receives your trip request and our place data, not your account details.
Some of these providers may process data outside Nepal. Each one is covered by its own privacy policy.
Children's Privacy
ChillNepal is not directed at children under 13. If you believe a child has created an account, contact us and we will delete it.
Updates to This Policy
We may update this policy from time to time. When we do, we will change the date at the top of this page. Continuing to use ChillNepal after an update means you accept the revised policy.
Contact Us
Questions about this policy or your personal data? Our team is happy to help.
Email us at
[email protected]